Sidran Institute--Supporting expansion of flagship program, Risking Connection^(r) for replication, evaluation and measurement across multiple contexts,  including infrastructure, processes, and materials.

Farmers Insurance--initial support of reengineering of Claims Training Center for three Lines of Business for University of Farmers.  This included analysis and planning for implementation of changes, development of strategy for information analysis and usage relative to materials development and ultimately certfication process.

National Center for PTSD--online implementation manual for portions of the federal Disaster Mental Heath services; initial strategic planning for implementation. 

Asurion Insurance Services--certification program for call center supervisors, remediation and new hire customer service training for contact center; consulting services in process improvement and operational consistency.

KeySurvey.com--construction of online surveys, analysis of data for external clients.

The Power Academy--planning for conceptualization, technical development  and implementation for online learning academy branch of J.D. Power and Associates, including development of metadata dictionary and reusable learning object processes.

North Shore Long Island Jewish Medical Center--implementation and training manual for Structured Psychotherapy for Adolescents living with Chronic Trauma.  Provided pilot delivery services and supported implementation planning for marketing processes.

PureSafety.com--Subject Matter Expert and content author for online courses in Human Resources issues.

National Child Traumatic Stress Center--implementation and dissemination manual for replication of evidence based trauma treatment for multiple clients.

Children's Institute/Los Angeles--development of curriculum for children and adults who are dealing with domestic violence, including immigrants and the homeless.

Mayerson Center for Safe and Healthy Children--development of implementation model for evidence based treatment.

J.D. Power and Associates--development of legally defensible certification model for contact center operational certification; professional services for contact center simulation, instructional design for  e-learning programs for Lexus and Toyota e-commerce programs, design and delivery of Washington Mutual Mortgage Service customer service programs, support for long term and strategic departmental planning. 

Exult--create training function for new HR BPO start-up serving Bank of America; support Siebel project for call center; develop training for straight cutover from bank call center to outsourced call center; develop and implement account services training; support contact center handling 9/11 calls for clients.  Responsible for all planning for the training function as related to account services.

Call Center Industry Advisory Council--construct job descriptions and process analysis for not for profit developing industry-wide standards.

NCACPA--consult with non-profit professional society on recommended technology changes and oversee technology project in conjunction with technology partner.

Vanderbilt University--creation of instructor guide for electronic training, Diversity Opportunity Training tool for use in helping students develop skills in managing diversity.

Call Center University--manage instructional design function for corporate university, including contracts, vendors, and scheduling. 

Saturn Corporation--over 250 projects in social, technical, and systems skills utilizing Instructional Systems Design process; organization develop consulting in team development, technology projects, diversity issues, and disability issues; training provision for services sold to GM of Europe, GM of Canada, and external clients.

UCar Carbon Technologies--provided strategic planning for the development implementation of safety training, and provided consulting services for Health, Safety an Environmental Protection services to develop capacity for instructional design among professional team members for OSHA mandatory training.

Rhone-Poulenc Agricultural Chemical Company--integration and cross-referencing of RECRA, CIRCLA, OSHA and TOSHA manuals.

Nutri-System Weight Loss Medical Centers--behavior education, bsuiness consulting,  customer retention specialist. Opened and closed centers; investigated potentially fraudulent business.

Premier Health Care--organization development consulting on training infrastructure and cross-functional processes.

AT&T Information Services--provided post-strike reconciliation services and skills for coping with change. 

East Tennessee Technology Access Center--pre-accreditation audit for CARF, strategic planning and process improvement--and many others.  Provided strategic planning services to help organization develop sustainable future.